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FAQ

Frequently Asked Questions

Curious to know more about one of our exclusive destinations? Below you’ll find a collection of the most frequent questions and answers clients send our way. Still can’t find what you’re looking for? Feel free to contact us and we’ll make sure to get back to you as soon as possible.

Ruined Ancient Architecture

DO I NEED TRAVEL INSURANCE?

Yes, purchasing travel insurance is highly recommended for several reasons:

  1. Medical Emergencies: It covers unexpected medical expenses due to illnesses or accidents during your trip, including hospital stays, treatments, and medical evacuation.

  2. Trip Cancellations or Interruptions: If you need to cancel or cut your trip short due to unforeseen events like illness, family emergencies, or other covered reasons, travel insurance can reimburse you for non-refundable travel expenses.

  3. Lost or Delayed Baggage: It provides coverage for the loss, theft, or delay of your luggage, helping you cover the cost of replacing your belongings or purchasing essentials during the delay.

  4. Travel Delays: Compensation for additional accommodation and travel expenses caused by covered delays, such as bad weather or mechanical issues with transportation.

  5. Personal Liability: If you accidentally injure someone or damage property while on your trip, some policies offer coverage for legal costs or claims made against you.

  6. Peace of Mind: Beyond the financial benefits, having travel insurance gives you peace of mind, knowing you have support in case of unexpected problems.

Considering the varying levels of coverage and exclusions, it's crucial to read the policy details carefully to choose one that best suits your trip's nature and your personal needs.

city in greece

ARE THERE ANY TRAVEL RESTRICTIONS OR REQUIREMENTS?

Depending on your destination, specific requirements or restrictions may apply. Feel free to consult one of our travel experts, who can provide you with up-to-date advice and guidance. This ensures you are well-prepared for your journey.

Dubai

How can I change or cancel my booking?

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To change or cancel your booking, please follow these steps:

  1. Review Your Booking's Terms and Conditions: Before making any changes or cancellations, it's essential to review the terms and conditions of your booking. This will help you understand any potential fees, deadlines, or restrictions.

  2. Contact Customer Service: Reach out to our customer service team as soon as possible. You can do this through our website, by email, or over the phone. Provide them with your booking reference number and any other relevant details.

  3. Discuss Your Options: Our travel experts will inform you about the available options for changing or canceling your booking, including any costs involved.

  4. Confirm Changes or Cancellation: Once you've decided on the best course of action, confirm your changes or cancellation with our team. If applicable, you'll receive information about any refunds or credits.

  5. Receive Confirmation: Ensure you receive a confirmation email or document that verifies your booking has been changed or cancelled. Keep this for your records.
     

If you have purchased travel insurance, check if it covers cancellations or changes to your plans for additional support.

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